Privacy Statement

Effective Date: August 13, 2023

Community Medical Transit LLC

P.O. Box 9

Dayton, OH 45409

Community Medical Transit LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] or use our transportation services.

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, or other information you voluntarily provide.
   
• Transportation Service Information: Pickup and drop-off locations, appointment details, and accessibility needs.
   
• Protected Health Information (PHI): Limited, necessary medical or health-related details that may be disclosed by you, your healthcare provider, or a transportation broker to ensure safe and appropriate transportation.
   
• Technical Information: IP address, browser type, operating system, and browsing activity when using our website.
   

Community Medical Transit LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

• Any PHI we collect, use, or disclose is handled in accordance with HIPAA’s Privacy and Security Rules.
   
• We use PHI only as necessary to provide transportation services, coordinate with healthcare providers or brokers, and meet legal or contractual obligations.
   
• We require all employees, subcontractors, and partners with access to PHI to sign confidentiality agreements and receive HIPAA awareness training.
   
• We implement administrative, technical, and physical safeguards to protect PHI against unauthorized use or disclosure.
   

We may use the information we collect to:

• Provide and manage non-emergency medical transportation (NEMT) services.
   
• Coordinate with healthcare providers, transportation brokers, or Medicaid for eligibility and billing purposes.
   
• Respond to inquiries and customer service requests.
   
• Ensure safety and accessibility for riders.
   
• Comply with HIPAA, Medicaid, and other legal or regulatory requirements.
   
• Improve our services and website.
   

We do not sell or rent your personal information or PHI. We may share information only in the following cases:

• With healthcare providers, brokers, and Medicaid agencies when required for service delivery, billing, or compliance.
   
• With subcontractors and drivers, but only the minimum necessary information to complete a ride.
   
• For legal or regulatory purposes, including compliance with subpoenas, court orders, or audits.
   
• With your written authorization, for any use or disclosure not otherwise permitted by law.
   

We maintain strict safeguards, including encryption, password-protection, secure communications, and limited-access protocols, to protect both personal information and PHI. While no system can guarantee absolute security, we follow HIPAA standards for data protection and risk management.

As a rider, you have the following HIPAA rights regarding your PHI:

• The right to access and request a copy of your PHI.
   
• The right to request corrections to your PHI if inaccurate or incomplete.
   
• The right to request restrictions on certain uses and disclosures.
   
• The right to receive a record of disclosures made for purposes other than treatment, payment, or healthcare operations.
   

To exercise these rights, please contact us at the information below.

Our website may use cookies or similar technologies to improve functionality and analyze usage. You can disable cookies in your browser settings, but some features may not function properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, HIPAA compliance, or how your PHI is handled, please contact us:

Community Medical Transit LLC

P.O. Box 9
Dayton, OH 45409
Email: accounting@cmtransit.com
Phone: 937-603-5472